Return & Refund Policy

1. 14-Day Vault Inspection Guarantee

At Trevor's Treasure, we believe every mineral specimen and fine gemstone must be appreciated in person under your own collector lighting. If for any reason your acquisition does not completely meet or exceed your expectations, you may return it within 14 calendar days of confirmed package delivery for a full refund.

2. Eligibility & Condition Requirements

To qualify for a full refund, returns must satisfy the following conditions:

• The return request must be initiated within 14 calendar days of delivery confirmation.
• The specimen must remain in its original, unaltered condition with no damage, recutting, acid cleaning, or chips to crystal terminations.
• All accompanying documentation (provenance cards, collector display bases, or acrylic stands) must be returned in full.

3. Return Shipping Cost

• Customer Remorse / Preference: If you choose to return a specimen because you changed your mind or preferred a different piece, the customer is responsible for the return shipping postage. Returns must be shipped via a tracked, insured carrier (FedEx, UPS, or USPS Priority Mail) with signature confirmation to protect against in-transit loss.
• Damaged or Incorrect Specimen: In the unlikely event that a specimen arrives damaged in transit or is not the item ordered, Trevor's Treasure will provide a prepaid insured return shipping label or issue a complete refund including original shipping charges.

4. Step-by-Step Return Instructions

1. Initiate Return: Contact Trevor at [email protected] or call +1 (618) 751-5835 within 14 days of receipt with your Order ID.
2. Return Authorization: You will receive Return Authorization instructions and the verified vault return address.
3. Secure Packaging: Carefully pack the specimen using the original multi-layer shock-absorbing archival foam and double-box packing to ensure safe transit.
4. Dispatch with Tracking: Ship the package using a tracked, insured service and provide the tracking number to our support email.

5. Inspection & Refund Timeline

Once your returned specimen arrives at our vault, our curatorial team will inspect the piece within 2 business days to verify its condition. Upon verification, your refund will be processed immediately.

• Refunds are credited directly to your original payment method (PayPal or original credit/debit card).
• Depending on your banking institution or card issuer, funds typically reflect in your account within 3 to 5 business days.
• You will receive an automated email confirmation as soon as the refund transaction is executed.

6. Return Address & Support Contact

Please mail authorized returns to: